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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
9
What's our WiFi Password?
How do you unzip or zip a file
How to I set my Out of Office Message
How to zip a folder
Sending Scanned Document via E-mail
See all 9 articles
Getting Started
0
Microsoft Windows
10
How to manually install Windows Updates
Connect to a hidden Wi-Fi network - Windows 7
SLC Password Policy
How to reset your Windows password
Cannot start service from the command line or a debugger
See all 10 articles
Microsoft Office
10
Excel 2013 Settings
Word 2013 Settings
Outlook 2013 Settings
Disable Animations on Office 2013 (Local Only)
Excel Page Break Issue
See all 10 articles
TSPrint
2
TSPrint standard configuration
Set Default printer
Printers
4
Scanning to Email
Scanning to Folder
Secure Printing
Fax From Xerox
Mobile Devices
4
Setup Smolin Emails on iPhone or iPad
Connect to a hidden Wi-Fi network - iPhone
Connect to a hidden Wi-Fi network - Andriod
Add Office 365 email to Andriod
MAC
0
Chrome
1
How to update Chrome
Spam
2
Release and whitelist
How to send SPAM emails to IT
Windows 10 Fixes
1
Wireless Mouse Lag Fix
DYMO
5
DYMO Address Books
DYMO Connect
Creating an Address Label using Address Book
Change Label Type
Creating a Custom Label Using a Text Box
CCH Applications
Prosystems Document
12
How to check out a file in Profx Document
How to check out a file in Document
Document Check in behavior
Document Login Issues
Prosystem fx updates blocked by Sonicwall
See all 12 articles
Prosystems Engagement
15
Binder Sync Queue not clearing
How to add PPC Tools to Engagement
How to reload the EPACE add-in
Error: "Unable to open workpaper," when opening Microsoft Word
Unable to Copy and Paste between tabs in Excel while using Workpaper management
See all 15 articles
Prosystems Tax
19
Cannot find Forms Printer!!
Custom Letters Template does not exist" while editing letters in a return for CCH ProSystem fx Tax
How to release a stuck Tax return
Tax Freezes when Viewing Statements
The pdf file is in use by another program
See all 19 articles
Prosystems Fixed Assets
0
Prosystems PDFlyer
0
Axcess Practice
0
RDS
Working from home
0
FAQ
3
Frequently asked questions
How to log off RDS
All monitors or just one
Quickbooks
General
7
Supported QuickBooks Versions
Convert Peachtree to QB
Unable to print from QB
Unable to print from Quickbooks AutoFix
Backup QB files for Mac
See all 7 articles
Error Messages
0
SurePrep
SurePrep on RDS
0
Error Messages
0
IDEA
Program Access
3
I need to use IDEA
IDEA Freezing or pop up window off screen
Update Smart Analyzer Financial App
Error Messages
0
Datafaction
Setup
1
Add Printer
Adobe Acrobat
General
9
Word or Excel Addin unloaded
Plug-ins Unloaded in Word or Excel 2013 Fix
Acrobat DC tutorials
Disable PDF's from opening in Tabs
top of window is blank
See all 9 articles
XCM
General Information
8
Does XCM work with MACs?
Install Silverlight on MAC
XCM ADMINs
XCM attachment size limits
XCM Integration Service crashing on RDS
See all 8 articles
PPC Checkpoint & SMART
PPC Tools
1
PPC Smart Practice Aids and Single Audit database change
BNA
Install
2
How to set BNA export location in Profx Tax
BNA Display Issue
Prostaff
Technical Support
0
Clients
Geltman
3
Internet IP Details
Network Enviorment
Geltman Onsite Setup
Intercounty Paving Associates LLC
1
Network Analysis
Mcalister
1
Mcalister Hotspot
Dragon Natural Speaking
RDS
1
When voice to text on RDS only the letter V shows up
Microsoft
Exchange
1
How to restore a disabled mailbox
Server
1
Red “X” on DHCP address lease
RDS
3
the settings for this remote desktop session host server cannot be retrieved
Switch between multi screen to single screen in RDS
How to logoff RDS
Office 365
4
Fix for error when adding a Shared Calendar
How to add Shared Calendar
Change Calendar Permissions
Update Outlook Rules
Emails
1
How to remove old email - Android
Teams
6
Setup a meeting
Join a Teams Meeting
Screenshare
Teams FAQ
Main Conference Room Meetings
See all 6 articles
ShareFile
Setup
2
Configure Outlook Plugin
Duo and Sharefile
Usage
17
Using ShareFile
Sending Encrypted Files in ShareFile
Sending Encrypted emails using ShareFile
Requesting Files from Client via ShareFile
Client's view of an encrypted file
See all 17 articles
Duo
Setup
1
Setup Two Form Factor Authentication
GoToMeeting
Usage
3
How to schedule a meeting
How to join a Meeting
Start a GoToMeeting Session as a Presenter
ZAC\Polycom
Setup
16
Setup ZAC Login
Connect ZAC to a phone
Syncing Outlook Contacts to your ZAC Client
Checking the Duration of your calls
How to fax using Zac
See all 16 articles
Zoom
Usage
4
How to schedule a webinar
How to setup a Zoom Meeting
Zoom Help
Add New Polls during Meeting