1. Get the client ID number from the user and open Office Manager> click on Rebuild.
2. Go to Tools – Client In-Use….
3. Wait for the system to compile a list of clients
4. Once complete, find the client in the list, highlight it and click Add
5. Click OK and it should go back to the first screen and under Status it should say that it was released. Contact the user and have them go back into the Tax program and test that they can open it.