Prosystems Engagement

Binder Sync Queue not clearing
The Engagement sync queue has binders sitting in queue that just say Running. Even though they were already synced. RESOLUTION: 1. In Engag...
Mon, Aug 1, 2016 10:30 AM
How to add PPC Tools to Engagement
1. Browse to C:\Program Files (x86)\Common Files\PPC\Templates  2. Select all folders - right-click - Copy 3. Browse to C:\Pfx Engagement\WM\Wor...
Thu, Jul 6, 2023 11:06 AM
How to reload the EPACE add-in
1. Close all open Excel files 4. Open Excel and go to File > Options  5. Click Add-ins, then under Manage, select Excel Add-ins and click...
Thu, Oct 27, 2022 9:25 AM
Error: "Unable to open workpaper," when opening Microsoft Word
Source: https://support.cch.com/kb/solution/000210754/000082477?IsNewArticle=true&language=en The cause of the issue may occur due to: Security...
Tue, Jul 18, 2023 10:40 AM
Unable to Copy and Paste between tabs in Excel while using Workpaper management
This is usually caused by the Excel worksheet being in .XLS format instead of .XLSX The user must convert the worksheet to the latest format for this to ...
Thu, Jul 19, 2018 9:39 AM
Workpaper cannot be refreshed because it has been protected through the Excel protection tool
Error when a user opens a PPC Excel file from Engagement The error is caused by the user not saving the file in the proper format from Checkpo...
Wed, Feb 1, 2017 5:01 PM
TB Edit Mode grayed out in my Trial Balance
Source: https://support.cch.com/kb/solution.aspx/sw4750 Why is TB Edit Mode grayed out in my Trial Balance? You are not current editor of t...
Fri, Feb 10, 2017 10:57 AM
Engagement TB Report Protection
ISSUE: it seems when a trial balance report (which is what this workpaper is) is created in the new version of engagement it protects the workbook. I’d like...
Tue, Apr 10, 2018 11:21 AM
Compile error in hidden module
office 365 dev account **Must be done on new RDS server 1 Contributor ·   A protected module contains a compilation error. Because the error is in a...
Mon, Jun 4, 2018 9:53 AM
TB and Links Error in Excel
1. Close all open Excel files  2. Open Excel and go to File - Options - Add-Ins  3. Select Excel Add-ins next to Manage and then click Go......
Fri, Sep 14, 2018 5:19 PM