This is caused by the Statements screen loading outside of the monitor's viewable area.
- Click the Tax Preparation window.
- Press Alt+F4 to regain control of the window.
- You will now be able to save any work in progress.
- Close Tax Preparation.
- Go into H:\WFX32 and find cchedit.exe and run it.
- Delete folder called TRVPPXX (XX is Tax Year)
- Reopen Tax and have them try again