Support Portal

Sending/Requesting Encrypted Emails/Files in ShareFile 1. Sending Encrypted Attachments - https://smolin.freshservice.com/support/soluti...

1. To send an encrypted attachment, open a new email and attach a file(s) like you normally would and then click on Convert Attachments. NOTE: Attachments t...

1. To send an encrypted email that encrypts both the attachment(s) and the entire body of the email, open a new email and then click the green lock button i...

1. Open up a new email and click Request Files in the upper right-hand corner. This will create a link that you can send to the client to have them upload f...

1.  If this is the first time using ShareFile, you will first receive an email to Activate your ShareFile account. You will just need to enter your email ad...

1.  If this is the first time using ShareFile, you will first receive an email to Activate your ShareFile account. You will need to enter your email address...

1.  If this is the first time using ShareFile, you will first receive an email to Activate your ShareFile account. You will just need to enter your email ad...

1. After a client upload's a file to your Request Files link, you will receive the following email... 2. Click on the link to download the...

1. When a client replies to your Encrypted email, Outlook will automatically Decrypt the email since the ShareFile plug-in is active in Outlook. A decrypted...

Frequently Asked Questions  1.Will the files in ShareFile expire? Yes, there is a 90 day firm retention policy for all files.  2.Can I print encrypt...